Customer Relations Manager.

You’ll be front and centre in the customer journey – leading home demonstrations, coordinating snagging and defect resolution, and representing the voice of the customer across live sites.

Key Responsibilities:

• Own the customer journey from pre-completion to 8-week aftercare

• Conduct Home Demonstrations and Pre-Completion Inspections

• Manage snagging items and ensure quick, effective resolutions

• Act as the dedicated point of contact for homeowners post-handover

• Maintain accurate records of customer issues and updates

• Drive service quality, communication, and coordination across teams

• Contribute to continuous improvement of systems and standards

Who We’re Looking For

• Experience in customer-focused roles – from any sector

• Clear communicator, and solutions-driven

• Comfortable managing expectations and coordinating across teams

• Calm under pressure, well-organised, and detail-orientated

• You do not need prior experience in housebuilding.

If you’ve worked in hospitality, retail, care, complaints resolution or any customer-centric environment — and you know how to turn problems into positive outcomes — we encourage you to apply.

What’s on Offer

This is a business that invests in people, and this role comes with a standout package:

• Highly competitive salary

• Company car or generous car allowance

• Private healthcare and enhanced pension

• Annual bonus scheme

• Flexible working options

• Real progression in a respected national housebuilder

Why it Matters

This isn’t just a job in customer care — it’s a chance to positively impact people’s lives. You’ll play a key role in ensuring families move into homes they feel proud of, and confident in. It’s meaningful work — with real purpose.